{"id":65697,"date":"2026-07-02T14:44:10","date_gmt":"2026-07-02T14:44:10","guid":{"rendered":"https:\/\/afgholding-sa.com\/?p=65697"},"modified":"2026-07-02T14:44:51","modified_gmt":"2026-07-02T14:44:51","slug":"it-support","status":"publish","type":"post","link":"https:\/\/afgholding-sa.com\/en\/it-support\/","title":{"rendered":"IT SUPPORT"},"content":{"rendered":"<p><strong>Digital Business Solutions <\/strong><\/p>\n<p><strong>Direction :<\/strong> Direction Syst\u00e8me d\u2019information<\/p>\n<p><strong>Reporte au :<\/strong> IT Support Manager<\/p>\n<p><strong>Localisation du Poste :<\/strong> Abidjan<\/p>\n<p><strong>Date de Prise de fonction souhait\u00e9e :<\/strong> Immediate<\/p>\n<p>As part of its strong growth, <strong>Digital Business Solutions <\/strong>is hiring a<strong> IT Support<\/strong>.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Job Description: <\/strong><\/p>\n<p>Sous la supervision du <strong>IT Support Manager<\/strong>, le (la) titulaire du poste aura pour principales missions :<\/p>\n<ul>\n<li>Participer \u00e0 l\u2019animation des activit\u00e9s du <strong>Service Desk<\/strong> ;<\/li>\n<li>Assurer l\u2019interface entre la <strong>DSI<\/strong> et les utilisateurs (gestion des incidents, demandes de services, am\u00e9liorations, retours) ;<\/li>\n<li>Garantir la <strong>satisfaction des utilisateurs<\/strong> vis-\u00e0-vis des services rendus ;<\/li>\n<li>Suivre et analyser les indicateurs de qualit\u00e9 de service (barom\u00e8tre utilisateurs) ;<\/li>\n<li>Contribuer \u00e0 la fourniture et \u00e0 l\u2019am\u00e9lioration des services IT ;<\/li>\n<li>Veiller \u00e0 l\u2019application des <strong>proc\u00e9dures de gestion des incidents et des requ\u00eates<\/strong> ;<\/li>\n<li>Participer \u00e0 la gestion des incidents jusqu\u2019\u00e0 leur r\u00e9solution compl\u00e8te ;<\/li>\n<li>R\u00e9aliser toute autre t\u00e2che confi\u00e9e par la Direction en lien avec ses comp\u00e9tences.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Profile for the Position <\/strong><\/p>\n<p><strong>Qualification : <\/strong><\/p>\n<ul>\n<li>Niveau d\u2019\u00e9tude : Bac+3 en sciences informatiques<\/li>\n<li>Exp\u00e9rience : Un minimum de (03) ann\u00e9es d\u2019exp\u00e9rience professionnelle<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Connaissances et Aptitudes : <\/strong><\/p>\n<ul>\n<li>Excellentes capacit\u00e9s d\u2019analyse et de r\u00e9solution de probl\u00e8mes<\/li>\n<li>Esprit d\u2019\u00e9quipe et sens du service<\/li>\n<li>Respect de la confidentialit\u00e9<\/li>\n<li>Disponibilit\u00e9 et rigueur<\/li>\n<li>Bonne moralit\u00e9<\/li>\n<li>Esprit d\u2019initiative<\/li>\n<li>Capacit\u00e9 \u00e0 travailler sous pression<\/li>\n<li>Polyvalence\/Capacit\u00e9 \u00e0 rendre compte efficacement<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Comment postuler ?<\/strong><\/p>\n<p>All applications should be sent to the following address <strong><em><u>dbs.recrutement@dbs-africa.com<\/u><\/em><\/strong> with the subject line: <strong>IT SUPPORT \u201d, <\/strong>date limite <strong>vendredi 10 juillet 2026. <\/strong><\/p>\n<ul>\n<li>To be considered, your application must strictly follow the specified subject line.<\/li>\n<li>The job description is not exhaustive.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Digital Business Solutions Direction : Direction Syst\u00e8me d\u2019information Reporte au : IT Support Manager Localisation du Poste : Abidjan Date de Prise de fonction souhait\u00e9e : Imm\u00e9diate Dans le cadre de sa forte croissance, Digital Business Solutions recrute un(e) IT Support. \u00a0 Description de l\u2019offre Sous la supervision du IT Support Manager, le (la) titulaire [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[14],"tags":[],"class_list":["post-65697","post","type-post","status-publish","format-standard","hentry","category-offres-demploi"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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