Our commitments to our customers
Advisory
We ensure you a personalized relationship with our advisors and high-quality management in handling your files.
Availability
We guarantee that information on all our products is readily available at our branches and on our digital platforms.
Efficiency
We will process your complaints/requests within 10 business days and assess your satisfaction with the solution provided within 72 hours.
Listening
We listen to you, meet with you, and take your needs into account whenever you reach out to us.
Security
We protect your personal data in accordance with the African Union Convention of June 27, 2014, on Cybersecurity and Personal Data Protection.
Responsiveness
We ensure responsiveness and professionalism in processing your credit requests and opening your accounts within 24 hours after submitting a complete file.
Support
We are committed to effectively supporting you in the financing of your projects.
As a customer, we will respect your rights to:
- A respectful, professional and empathetic service.
- Immediate handling of all your complaints, and follow-up until they have been fully resolved.
- The confidentiality of your personal data and respect for your privacy.
- Clear, honest and transparent communication every time we update our products and services.
