Our commitments
Advice
We guarantee you a personalized relationship with our consultants and a quality management of your files.
Availability
To ensure the availability of information on all our products in our agencies and on our digital platforms.
Efficacy
Process your complaints / inquiries within 10 working days and evaluate your satisfaction following the solution provided within 72 hours.
Listening
We listen to you, meet with you and take your needs into account whenever you ask us to.
Security
Protect your personal data according to the African Union Convention of June 27, 2014, on Cyber Security and Protection of Personal Information.
Reactivity
To ensure you reactivity and professionalism in the processing of your credit applications and the opening of your accounts within 24 hours after submission of the complete file.
Accompaniment
To accompany you efficiently in the financing of your projects.
As a customer, we commit to respect your rights to:
- A courteous, professional and empathic service.
- The immediate management of all your complaints, and follow-up until full resolution.
- The confidentiality of your personal data and respect for your privacy.
- A clear, honest and transparent communication at each update of offers of our products and services.
